A UX Term – Change Friction

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The year was 2010 and I was riding the train, unintentionally eavesdropping on a group of people who were loudly expressing how frustrated they were with Facebook’s latest UI update.

It was too much all at once.

Most people knew how to use the old UI, but this new one? It was different. The navigation changed, the colors shifted around, and some items were completely hidden… or so it seemed.

Once a UX Dictator, no longer. Now, a conduit to amazing features.

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This post.  It’s a little interesting that it comes after my previous one.

My previous one was a heart/gut wrenching experience as I was struggling to transition from the traditional UX role to a new way of working.  It’s part leadership-by-learning (from a thousand mistakes).  It’s part ‘letting go’ of the things that I don’t need to control.  A new way to just be.  To allow for others to participate in the creation of the User Experience.